Returns & Refunds
Because each Stratton Suspender Co. order is made by hand and made to order, we ask that you carefully inspect and try on your items as soon as they arrive.
Return Requests
For eligible orders, return requests must be submitted within 3 calendar days of confirmed delivery.
Please contact us before sending any merchandise back. Items returned without prior authorization may not be accepted.
Authorization to send an item back is authorization for return inspection only and does not guarantee that the item will qualify for a refund. All returned merchandise is inspected after it arrives at our workshop.
Return Condition
To qualify for a return, merchandise must be returned in the same condition in which it was received:
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Unworn and unused
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Unaltered
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Clean and free from stains, odors, hair, lint, or other signs of use
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With all original packaging, tags, and included components
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With no visible wear to the leather, straps, hardware, or attachments
A brief indoor try-on for fit is perfectly acceptable. However, merchandise that has been worn for an event, wedding, extended period, or otherwise used is not eligible for return.
Leather naturally begins to form to the wearer with use. Creasing, stretching, impressions, bending, surface wear, scuffing, scratches, or other changes to the leather or attachment points may therefore indicate that an item has been worn and may make the item ineligible for return.
Removing or altering any return-eligibility tag, if included with your order, may also make the item ineligible for return.
Wedding & Group Orders
Orders containing four or more suspender sets are made specifically for the group ordering them and are considered final sale.
Because larger wedding and group orders require additional production time, materials, and dedicated production capacity, they are not eligible for return or exchange except in the case of a defect or an error on our part.
We strongly encourage customers to order a single set first, request color or sizing guidance, or take advantage of our complimentary wedding consultation before placing a larger group order.
Refunds
Once your return is received, we will inspect the merchandise and notify you regarding its eligibility.
Approved returns are subject to a 20% restocking fee. Customers are responsible for return shipping costs.
Original shipping charges, including Priority, expedited, rush, or upgraded shipping services, are nonrefundable except when the return is the result of an error by Stratton Suspender Co.
If merchandise does not meet the return-condition requirements above, a refund will not be issued. We will contact you regarding arrangements to have the merchandise returned to you.
Please do not send merchandise back expecting an automatic refund. Receiving a returned package does not constitute acceptance of the return.
Personalized & Custom Orders
Items that have been personalized, leather-imprinted, specially altered, custom-sized, or made to customer-requested specifications are final sale and are not eligible for return or exchange unless they arrive defective or we made an error in fulfilling your order.
Damaged, Defective, or Incorrect Orders
If there is a problem with your order, please contact us as soon as possible after delivery. If we made an error or your merchandise arrives damaged or defective, we will work with you to make it right.
How to Request a Return
To request a return, contact us at shop@strattonsuspenders.com within the applicable return window and include your order number.
Once a return is authorized, it must be mailed within 3 calendar days of our authorization unless otherwise agreed to in writing.
Returns should be sent to:
Stratton Suspender Co.
308 N 5th St
Ballinger, Texas 76821
We strongly recommend using a tracked shipping service. Stratton Suspender Co. is not responsible for return packages lost in transit.
International customers: Where applicable consumer-protection law provides rights beyond this policy, those statutory rights will apply.
